I. Pre-sales Service

Demand Communication:

Customers can contact our company by phone, email, official website message or online customer service to put forward specific needs, including product type, specifications, quantity, purpose, etc.

Our company arranges professional sales consultants to communicate with customers one-on-one, understand customer needs in detail, and provide professional suggestions.

Plan Development:

According to customer needs, our company will provide product catalogs, samples, quotations and other information.

For complex needs, our company can provide customized solutions, including product design, proofing, etc.

Contract Signing:

After the two parties reach an agreement on product specifications, prices, delivery dates, payment methods, etc., they sign a formal contract.

II. In-sales Service

Order Confirmation:

After the customer confirms the order, our company will arrange production and provide production progress tracking services.

Production Monitoring:

Our company has a strict quality control system and monitors the production process throughout to ensure product quality.

Logistics Distribution:

Our company cooperates with many logistics companies and can choose the most suitable transportation method according to customer needs and provide logistics information tracking services.

III. After-sales service

1. Product acceptance:

After receiving the goods, please inspect them in time. If you have any questions, please contact our company in time.

2. Technical support:

Our company provides technical support in product use and maintenance to help customers use the products better.

3. Complaint handling:

If customers are dissatisfied with the products or services, they can contact our company at any time. Our company will handle it in time and give a satisfactory reply.

4. Regular return visits:

Our company will regularly return visits to customers to understand the use of products, collect customer feedback, and continuously improve service quality.

IV. Service commitment

Our company promises to provide high-quality products and services to meet customer needs.

Our company promises to respond to customer needs in a timely manner and provide efficient services.

Our company promises to protect customer privacy and not disclose customer information.

The above service process is for reference only, and the specific service content can be adjusted according to customer needs.

Our company reserves the right of final interpretation.

I hope that the above service process can help you better understand the services of Hunan Yinhe Ceramics Co., Ltd. We will wholeheartedly provide you with high-quality products and services, and look forward to working with you!